Classes
are available on a limited basis.
Handling
Anger in Interviews and Traffic Stops
Course
Number:
CR-531
Course Length: 1 Day (7.5 Hours)
Law enforcement
officers work on a daily basis within delicately balanced civil
arrangements with the public they serve. Directed to maintain
professional demeanor, while duty-bound to assist those they serve,
few efforts are as challenging as constructively handling frustration,
anger and verbal aggression from citizens. Whether answering a
call for service, investigating criminal activity, controlling
crowds, accepting citizen complaints, directing traffic, or merely
attempting to gather information the public often displays anger.
This workshop discusses
the elements, causes, manifestations, patterns and other issues
involved in angry interpersonal interactions; and presents strategies
for handling anger, reducing conflict and otherwise keeping oral
communications on track during interviews. Topics include the
natural chemicals involved in anger and their effects; anger styles;
anger displays and scripts; early detection of anger; vehicular
anger issues; anger vs. aggression; anger addiction; responses
to conflict situations; effective interaction techniques; anger
management techniques; defusing toxic situations; and improving
angry interviews.
Through the review
of videos and practical exercises, anger is discussed as a natural,
normal response to certain situations. Problems arise when the
thoughts, emotions, and actions are outside acceptable limits.
All officers must deal with both their own and other’s anger.
This workshop discusses the major issues involved in the actions
law enforcement officers and other professionals in public service
see far too often, and can easily become a safety issue.
.
