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Handling Anger in Interviews and Traffic Stops

Course Number: CR-531
Course Length: 1 Day (7.5 Hours)

Law enforcement officers work on a daily basis within delicately balanced civil arrangements with the public they serve. Directed to maintain professional demeanor, while duty bound to assist those they serve, few efforts are as challenging as constructively handling frustration, anger and verbal aggression from citizens while attempting to gather information. This course discusses the causes, elements, manifestations, patterns and other issues involved in angry interpersonal interactions; and presents strategies for handling anger, reducing conflict and otherwise keeping oral communications on track during interviews. Topics include anger vs. aggression, frustration vs. aggression, primary vs. secondary anger, responses to conflict, anger styles, effective interaction techniques, and how to reduce anger in those being interviewed.

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