are available on a limited basis.
Anger in Interviews and Traffic Stops
Course Length: 1 Day (7.5 Hours)
officers work on a daily basis within delicately balanced civil
arrangements with the public they serve. Directed to maintain
professional demeanor, while duty bound to assist those they serve,
few efforts are as challenging as constructively handling frustration,
anger and verbal aggression from citizens while attempting to
gather information. This course discusses the causes, elements,
manifestations, patterns and other issues involved in angry interpersonal
interactions; and presents strategies for handling anger, reducing
conflict and otherwise keeping oral communications on track during
interviews. Topics include anger vs. aggression, frustration vs.
aggression, primary vs. secondary anger, responses to conflict,
anger styles, effective interaction techniques, and how to reduce
anger in those being interviewed.