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Handling Anger in Interviews and Traffic Stops

Course Number: CR-531
Course Length: 1 Day (7.5 Hours)

Law enforcement officers work on a daily basis within delicately balanced civil arrangements with the public they serve. Directed to maintain professional demeanor, while duty-bound to assist those they serve, few efforts are as challenging as constructively handling frustration, anger and verbal aggression from citizens. Whether answering a call for service, investigating criminal activity, controlling crowds, accepting citizen complaints, directing traffic, or merely attempting to gather information the public often displays anger.

This workshop discusses the elements, causes, manifestations, patterns and other issues involved in angry interpersonal interactions; and presents strategies for handling anger, reducing conflict and otherwise keeping oral communications on track during interviews. Topics include the natural chemicals involved in anger and their effects; anger styles; anger displays and scripts; early detection of anger; vehicular anger issues; anger vs. aggression; anger addiction; responses to conflict situations; effective interaction techniques; anger management techniques; defusing toxic situations; and improving angry interviews.

Through the review of videos and practical exercises, anger is discussed as a natural, normal response to certain situations. Problems arise when the thoughts, emotions, and actions are outside acceptable limits. All officers must deal with both their own and other’s anger. This workshop discusses the major issues involved in the actions law enforcement officers and other professionals in public service see far too often, and can easily become a safety issue.

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